Help Center
Support
Red Tail Den LLC operates several ventures. Whichever one you bought from, this is where you reach a real person — and where you can check what that charge on your statement actually was.
Last updated: September 3, 2026
01
Which venture can we help with?
All of these are operated by Red Tail Den LLC and billed through the same payment account. Every channel below reaches the same team, so if you're not sure which one you dealt with, just write to us and we'll find it.
Craft — Evo Creative Studio — is the venture currently trading. The other three are in development; they are listed here so the terms and billing information are in place before they launch.
Not sure which one?
Email info@redtailden.com with the charge date and amount and the last 4 digits of the card. We'll identify the venture and the invoice for you.
02
Contact us
- Email — info@redtailden.com. Best for billing questions and anything with attachments. Reply within 1 business day.
- WhatsApp — +1 (929) 631-3114. Fastest for short questions. English and Spanish.
- Hours — Monday to Friday, 9:00 AM – 6:00 PM Eastern.
Brand-specific support for Evo Creative Studio, including project and revision questions, lives at evocreativestudio.com/support.
03
Business information
Red Tail Den LLC is a Florida limited liability company operating from Wildwood, Florida. It is the legal entity behind every venture listed above, the contracting party on every agreement, and the business of record on the payment account.
Legal entity
Red Tail Den LLC
Florida limited liability company
Location
Wildwood, FL 34785United States
Support hours
Mon – Fri, 9:00 AM – 6:00 PM ET
Support email
Languages
English & Spanish
04
Billing & statements
Payments across all ventures are processed by Stripe, a PCI DSS Level 1 certified processor. Card details go directly to Stripe over an encrypted connection — Red Tail Den never receives or stores your full card number.
What appears on your statement
Charges show up as REDTAILDEN.COM. On itemised statements you may instead see the venture appended, for example REDTAIL.* EVO STUDIO.
You may not recognise the name
If you bought from Evo Creative Studio — or any other venture — the charge still reads Red Tail Den, because that is the company behind all of them. That is the single most common reason people don't recognise a charge from us. If the descriptor matches neither form above, it isn't ours; contact us anyway and we'll help you identify it.
Accepted payment methods
- Major credit and debit cards — Visa, Mastercard, American Express, Discover
- Apple Pay and Google Pay, where supported by your device
- Bank transfer (ACH) for larger invoices, on request
Currency & taxes
All prices are quoted and charged in U.S. dollars (USD). Applicable sales tax is added where required by law. Your bank may apply its own foreign transaction or conversion fees, which are outside our control.
Failed and late payments
If a subscription payment fails, Stripe retries automatically over several days and we email you. If payment isn't recovered, service on the affected account is paused — not cancelled — until the balance clears. Nothing is deleted while we sort it out with you.
05
Refunds & cancellations
Terms depend on what you bought, because a custom logo, a vending placement and a physical product are not the same purchase. The summary below is the operative policy; the full text is in our Terms & Conditions.
| What you purchased | Policy |
|---|---|
| Before work begins | Full refund. Cancel before we've started and you get 100% back, no questions asked. |
| Custom creative work Evo Creative Studio — branding, web, print, social |
Non-refundable once work has begun — the deposit pays for time already delivered. Backed instead by a revision guarantee: we revise within the agreed scope until you approve the work. |
| Monthly retainers & subscriptions | Cancel any time with 30 days' notice. The current cycle is non-refundable; you are not charged for the next one. No cancellation fee. |
| SaaS memberships | 14-day money-back guarantee on the first payment. After that, cancel any time and keep access to the end of the paid period; partial periods aren't prorated. |
| Physical goods & print | Non-refundable once sent to production or shipped. Items that arrive defective, damaged or materially different from what was ordered are replaced or refunded — your choice. |
| Duplicate or unauthorized charge | Refunded in full, always. Tell us and we reverse it. Report suspected fraud immediately. |
| If we can't deliver | Full refund of the undelivered portion. If Red Tail Den cancels or cannot complete agreed work, you're refunded for everything not delivered. |
Goodwill exception
Red Tail Den LLC may issue a refund outside this policy at its sole discretion when circumstances warrant it. Doing so in one case does not create an obligation or precedent in any other.
How to request
- Email info@redtailden.com with your name, the email used at checkout, and the charge date and amount.
- We acknowledge within 1 business day and decide within 5 business days.
- Approved refunds go back to the original payment method; banks typically post them in 5–10 business days.
06
Before you dispute a charge
Contact us first. We can almost always resolve it the same day, and a direct refund reaches you far faster than a bank dispute, which takes 60 to 90 days to settle.
- Don't recognize the name? Read section 04 first — the charge reads Red Tail Den even when you bought from one of our ventures.
- Charged twice? Tell us and we refund the duplicate immediately.
- Subscription you meant to cancel? Let us know and we'll sort out the current cycle with you.
- Unhappy with the work? That's what the revision guarantee is for. Talk to us before going to the bank.
If you file a dispute anyway
We respond to your bank with the signed agreement, delivery records and correspondence on file. Work on the disputed account is paused until it resolves. Filing a chargeback for work that was delivered and approved does not release you from the agreement.
07
Questions
That's us. Red Tail Den LLC is the company behind Cache, Craft (Evo Creative Studio), Haul and Territory, and all of them bill through the same account. If you bought from Evo Creative Studio, the statement still reads Red Tail Den. On itemised statements you may see REDTAIL.* EVO STUDIO instead.
Yes — Evo Creative Studio is a Red Tail Den venture and we can help you here. For project-specific questions like revisions, scope or delivery, evocreativestudio.com/support has more detail.
Email info@redtailden.com or use the cancellation link in any billing receipt. Retainers need 30 days' notice; SaaS memberships can be cancelled at any time and stay active until the end of the paid period. No cancellation fee, no long-term lock-in.
We decide within 5 business days of your request. Once approved it goes back to your original payment method and your bank typically posts it within 5–10 business days. The timing after that is up to your bank, not us.
Yes. All payments run through Stripe, a PCI DSS Level 1 certified processor. Card details go directly to Stripe over an encrypted connection — we never receive or store your full card number.
Stripe emails a receipt automatically after every successful payment. If you need a formal invoice, a copy for accounting, or a W-9, email us and we'll send it the same business day.
We collect only what we need to deliver the work and bill for it, and we never sell it. The full detail is in our Privacy Policy, which covers every Red Tail Den venture.
Still need a hand?
Write to us and a person reads it — not a ticket queue. English or Spanish.
Email support